1. Introduction
At ROPAFINA, S.L., we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.
By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect and process the following types of personal data:
- Personal Identification Information: Name, address, email address, and phone number.
- Payment Information: Billing details and payment method data (processed securely by our payment providers; we do not store your full payment card information).
- Order Information: Purchase history, product preferences, and delivery information.
- Technical Data: IP address, browser type, device information, and cookies used for analytics and performance improvement.
- Communication Data: Messages or emails sent to our customer service team.
3. How We Use Your Information
We use your data for the following purposes:
- To process and deliver your orders.
- To communicate with you about your purchases, returns, or customer service requests.
- To improve our website, products, and user experience.
- To send promotional offers or updates, if you have consented to receive them.
- To comply with legal obligations such as tax and accounting requirements.
4. Legal Basis for Processing
We process your personal data based on one or more of the following lawful grounds:
- Performance of a contract (e.g., to fulfill an order).
- Your consent (e.g., for marketing communications).
- Compliance with legal obligations.
- Legitimate interest (e.g., to prevent fraud or improve our services).
5. How We Protect Your Information
We use appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These include encryption, secure servers, and restricted data access.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected — typically for the duration of your relationship with us, plus any legally required retention period.
7. Sharing of Information
We do not sell or rent your personal data.
We may share your information only with trusted third parties, including:
- Payment processors (for secure transactions).
- Shipping companies (to deliver your orders).
- IT and analytics service providers (to improve our website).
- Authorities if required by law or court order.
All third parties are required to respect the security of your data and use it only in accordance with the law.
8. Your Data Protection Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data.
- Rectify inaccurate or incomplete information.
- Erase your data (“right to be forgotten”).
- Restrict processing in certain situations.
- Object to processing for direct marketing.
- Data portability, allowing you to obtain and reuse your data elsewhere.
To exercise these rights, please contact us at ropafina1@gmail.com.
9. Cookies
Our website uses cookies to enhance your browsing experience and analyze site traffic. You can choose to accept or decline cookies through your browser settings. For more details, see our Cookie Policy.
10. International Transfers
Your information may be processed outside the European Economic Area (EEA) only by partners that guarantee GDPR-compliant protection through standard contractual clauses or equivalent safeguards.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date at the top. Please review it periodically for updates.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
📧 ropafina1@gmail.com
📍 ROPAFINA, S.L.
Carrer de Teulada número 2, Planta 4, Piso 3,
08019 Barcelona, Spain
