Company Name: ROPAFINA, S.L.
CIF: B 16384638
Address: Carrer de Teulada número 2, Planta 4, Piso 3, 08019 Barcelona, Spain
Email: ropafina1@gmail.com
Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Several types of goods are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds
Partial refunds may be granted in the following situations:
- Items showing obvious signs of use
- Shirts, hoodies, jackets, or glasses that have been opened
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 7 days after delivery
Refunds
Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If your refund is approved, it will be processed automatically, and a credit will be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank — there is often some processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at ropafina1@gmail.com.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at ropafina1@gmail.com and mail your item to:
ROPAFINA, S.L.
Carrer de Teulada número 2, Planta 4, Piso 3,
08019 Barcelona, Spain
Shipping Returns
To return your product, mail it to:
ROPAFINA, S.L.
Carrer de Teulada número 2, Planta 4, Piso 3,
08019 Barcelona, Spain
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning a more expensive item, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
For any questions regarding refunds or returns, please contact us at:
📧 ropafina1@gmail.com
